The food on the Oslo flight had already been refunded

What was done

On 9 September 2026 yalok writes on Hacker News about a family trip in the summer with six people and six separate flights, some with several legs. SAS cancelled the flight from Oslo and rebooked them to a date two days earlier. That did not fit the rest of the plan, so he rebooked and paid more for longer and more expensive flights. The food he had paid for on the original booking did not transfer. A phone call with SAS did not help. He had not found time to file for the money since July. That day he tested Muse. It went through the SAS emails and found the confirmations that the food fee had been refunded the same day the original flight was moved. He had not seen those messages among the notices.

How it went

The food-fee refund had already happened. Muse found the emails. The post does not state the amount. The more expensive rebooking is described, without a figure.

Worth knowing

The agent found a refund that had already been given. It did not obtain a new one. The amount is not in the post. The family is six people, and the flight was from Oslo.

How to do it

1. Ask the agent to search email from [airline] for a refund you think is missing.
2. Ask it to show the email, the date and the amount written there.
3. Do not send a claim if the email already shows the money is back.