A refund of ₹43,992 from IndiGo

What was done

On 16 March 2026 he writes in r/indianaviation about a dispute with IndiGo after a cancelled flight and a refused refund. He used ChatGPT as help with the strategy. On 22 January the email came that the flight was cancelled. He tried to pick another flight, but the site failed. No confirmation came. He booked another airline. Later IndiGo refused the refund and wrote that he had accepted an alternate flight. He went on through customer service, AirSewa, a complaint to the DGCA and an appeal in CPGRAMS. ChatGPT helped him read aviation rules, build replies, see contradictions and make drafts. The contradiction was the email "Your flight canceled" against the claim "Flight was never cancelled." The full refund of ₹43,992 was processed.

How it went

The full ₹43,992 was refunded, as he writes. The post does not have the route, the booking code or the airline's final letter.

Worth knowing

"22 January" has no year in the post. The rules are not quoted. That the refund was processed is his report. This is not legal advice. He sent the drafts himself.

How to do it

1. Collect the emails and write a timeline before you ask for a draft.
2. Ask the model to point at sentences that contradict each other.
3. Read the draft. Do not send it and do not file a complaint before you have said yes.