Warranty replies about a mattress, with no ending
yosoymario had his agent reply on a warranty case about a mattress bought two years ago, after the other side looked like ChatGPT. He told his agent to cite laws and be a persistent customer.
Done with Valgfri agentAdvanced
What was done
On 28 September 2026 yosoymario writes that he has a warranty case on a mattress bought two years ago. After one or two emails he figured out that it was pretty much ChatGPT answering. Now his agent goes back and forth with theirs. Theirs is polite. He told his own to cite laws and be a persistent customer.
How it went
The agents are writing to each other. The post does not say whether the warranty was accepted, refused or what was replaced.
Worth knowing
The post does not name the shop, the law or what is wrong with the mattress. That the other side seems like ChatGPT is his judgement.
How to do it
- Describe [product], the purchase date and the fault in your own words, without inventing a law.
- Ask the agent to write a draft that cites [rule] only if you have pasted in the text.
- Read the tone. Send it yourself if you stand by it. Do not let it threaten.
Try it with Valgfri agent
Write a draft about the warranty on [product]. Cite [rule] only if I have pasted it in. Be matter of fact. Do not send the email until I say yes. Do not invent a statute.
Replace text in brackets with your own.
Done when. The draft has been read, the law is your text, and the email has not been sent without your yes.
Safety rule. The agent does not send the email and does not invent legal citations. You send it yourself.
Read the original
Read the original · @yosoymario91 on X ·